Terms of service
This website is operated by Rootreat d.o.o. Throughout the site, the terms “we”, “us” and “our” refer to Rootreat d.o.o. Rootreat d.o.o. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our online store is hosted on Shopify Inc. They provide us with the e-commerce platform to sell our products and services.
1. ONLINE STORE TERMS
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any malicious code.
Any breach of the Terms will result in an immediate termination of your Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon or used as the sole basis for making decisions.
This site may contain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents at any time.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
5. PRODUCTS OR SERVICES (if applicable)
Some products or services may be available exclusively online. These may have limited quantities and are subject to our Return Policy.
We have made every effort to display product images as accurately as possible, but we cannot guarantee that your screen will display them precisely.
We reserve the right to limit sales to any person, region, or jurisdiction.
6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and other information, including your email and payment details.
See our Refund Policy for more details:
https://www.rootreat.com/policies/refund-policy
7. OPTIONAL TOOLS
We may provide you access to third-party tools over which we neither monitor nor have control.
You acknowledge and agree that we provide access “as is” and “as available” without any warranties. We shall have no liability arising from or relating to your use of third-party tools.
Use of any optional tools is at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the third-party provider(s).
We may offer new services or features in the future, which shall also be subject to these Terms.
8. THIRD-PARTY LINKS
Some content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites. We are not responsible for their content or accuracy.
We do not assume liability for harm or damages related to the purchase or use of goods, services, resources, or content from third-party websites. Please review their policies carefully.
9. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send comments, suggestions, or other submissions, you agree that we may use them without restriction and without obligation to compensate you.
We are not responsible for user comments but reserve the right to remove any that are offensive, unlawful, or otherwise inappropriate.
Comments must not violate any third-party rights or contain malicious code or false information.
10. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy:
https://www.rootreat.com/policies/privacy-policy
11. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be errors, inaccuracies, or omissions in our service (e.g., pricing, product descriptions, promotions). We reserve the right to correct them and to cancel any order made based on incorrect information.
12. PROHIBITED USES
In addition to other prohibitions in the Terms, you are prohibited from using the site or its content:
• For unlawful purposes
• To harass, abuse, or discriminate
• To infringe on copyrights or other rights
• To upload malicious code or viruses
• To collect others’ personal data
• To send spam
• To bypass security features
13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the service will be uninterrupted or error-free.
Your use of the service is at your sole risk. All products and services are provided “as is”.
Rootreat d.o.o. shall not be liable for any loss, damage, loss of profit or data, or other indirect or direct damages resulting from use of our service or products.
14. INDEMNIFICATION
You agree to indemnify and hold Rootreat d.o.o. and its affiliates harmless from any claims arising from your breach of these Terms or violation of third-party rights.
15. SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain valid.
16. TERMINATION
These Terms are effective unless and until terminated by either you or us. You may terminate them at any time. If you violate these Terms, we may terminate access without notice.
17. ENTIRE AGREEMENT
These Terms and any policies constitute the entire agreement between you and us, superseding all prior agreements.
18. GOVERNING LAW
These Terms are governed by the laws of the Republic of Slovenia.
19. CHANGES TO TERMS
The most current version of the Terms can always be reviewed on this page.
We reserve the right to update or change these Terms at any time. Continued use of the site after changes constitutes acceptance.
20. CONTACT
For questions about these Terms, contact us:
Website: rootreat.com
Email: together@rootreat.com
Address: Višnarjeva ulica 6, 1215 Medvode
Phone: +386 31 452 219
VAT ID: 77621263
Company registration number: 9639110000